As a network support engineer, you’ll be responsible for maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis.
Depending on your level of responsibility, tasks may include upgrading the company’s communications infrastructure or installing a new system.
Regardless of the type of business, as a network support engineer you’ll be responsible for designing, installing and maintaining the communications, file sharing and general IT resources used by the organization.
It’s your job to ensure internal networks have the capacity to meet business demands. This can include making sure everyone can log onto the system without it crashing or making sure the network has the capacity to carry multimedia files (certain businesses, such as architects’ offices, rely on this in order to function efficiently).
The typical daily tasks of a network support engineer include:
Installing new software
Installing new hardware (servers, printers, computer workstations, etc.)
Setting up user accounts, permissions and passwords
Overseeing security of all systems, especially the internet, and installing antivirus protection
Fixing network faults
Technical support for people using the network
Training staff on new systems
Day to day admin and monitoring of network use
Planning future improvements, suggesting IT solutions to business problems
Making sure all IT meets industry standards
Supervising helpdesk staff If you choose to work for a large company, it’s likely you’ll have a designated area of the network to work on; if you work for a smaller company you’ll probably be in charge of the entire network.
As well as an in depth knowledge of technology, employers will expect you to have the following attributes to become a network support engineer:
Good at problem solving
Good at organizing and multitasking
Able to explain technical problems in a simple terms
Work well with people
A dedication to continually update knowledge
A clear understanding of the employer’s particular systems
In depth knowledge of (LAN, WAN, MAN and GAN)
Extensive experience of support and provisioning of routers and firewalls in a similar role
• Should have experience on firewalls and UTMs
• High level of customer service skills
• Capable of producing high standards of work, to tight deadlines
• Highly organized and able to work on own initiative to complete the range of tasks required
• Able to work as part of a team and capable of working in key Zen and customer projects
• A keen interest in computer networking and WAN technology
• Able to operate effectively in difficult and pressured situations
• Flexible and willing to work outside core business hours as required