We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues.
You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations,
and basic IT-related issues.
To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems,
good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast
and effective support for clients experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities:
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Traveling to the client’s location or connecting via a remote link.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Desktop Support Engineer Requirements:
Bachelor’s degree in Computer Science or Information Technology (or equivalent experience certificate)
Proven work experience as a Desktop Support Engineer or Support Technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Good written and verbal communication skills.