Creative Solutions technical team is highly confident and experienced in system integration with many successful already implemented projects such as time and attendance, payment gateways, amadeus ticketing system and POS with major ERP solutions and we are on of the best e-Commerce companies in the region.
Creative Solutions offers flexible, comprehensive and affordable support and maintenance solutions. We provide cost effective alternatives to expensive new hires, supplementing your existing staff or provide complete IT coverage.
Creative Solutions offers complete system interrogation using state of the art analysis tools, resulting in faults being located and resolved more effectively with minimal disruption and downtime. Application support can be supplied on an on-call, on-site basis or through phone or via messengers or e-mail.
As a professional and result oriented organization, we identify specific problems to suggest differentiated solutions to organizations within their resources, Most importantly, through our low-cost infrastructure, we provide the services you need with the value you require. Creative Solutions, request the client to evaluate the quality of the support by its personnel rather than quantity.
A client should evaluate technical support more on the ability of the supporting party to correctly diagnose the problem, rather than respond with its presence and make the user try various options like trial & error without any success. For e.g. it is better to get treated by a very qualified doctor who may even be remote and makes correct diagnosis rather than a local doctor who keeps experimenting with various medicines as he is not very qualified.
When a company goes in for technical support, it does so because it would not like to dedicate its human resources towards understanding a vast software system and taking full responsibility for it. The advantages of technical support are: