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Network Support & AMC (Annual Maintenance Contract)

Technical Support Services

Creative Solutions technical team is highly confident and experienced in system integration with many successful already implemented projects such as time and attendance, payment gateways, amadeus ticketing system and POS with major ERP solutions.

Creative Solutions offers flexible, comprehensive and affordable support and maintenance solutions. We provide cost effective alternatives to expensive new hires, supplementing your existing staff or provide complete IT coverage.

Creative Solutions offers complete system interrogation using state of the art analysis tools, resulting in faults being located and resolved more effectively with minimal disruption and downtime. Application support can be supplied on an on-call, on-site basis or through phone or via messengers or e-mail.

As a professional and result oriented organization, we identify specific problems to suggest differentiated solutions to organizations within their resources, Most importantly, through our low-cost infrastructure, we provide the services you need with the value you require. Creative Solutions, request the client to evaluate the quality of the support by its personnel rather than quantity.

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A client should evaluate technical support more on the ability of the supporting party to correctly diagnose the problem, rather than respond with its presence and make the user try various options like trial & error without any success. For e.g. it is better to get treated by a very qualified doctor who may even be remote and makes correct diagnosis rather than a local doctor who keeps experimenting with various medicines as he is not very qualified.

Benefits of Technical Support

When a company goes in for technical support, it does so because it would not like to dedicate its human resources towards understanding a vast software system and taking full responsibility for it. The advantages of technical support are:

  • Clients own Human Resources valuable time is saved.
  • Putting the responsibility of the technical operations on the experts in the field rather than using its own people.
  • As the support agreement for international Product is made locally, the company does not have to spend resources communicating with the original Manufacturers, as this cost is borne by the support provider of it.
  • Client can rest in peace, since Creative Solutions will be in line with all the functionality of the clients operations and activities.
  • Proactive support.
  • Unlimited support calls (telephone, email and remote support).
  • Support calls will be logged and tracked via our on-line ticket system.
  • Clear monthly system health check reports with any recommendations.
  • 1 hour on-site meeting per month to review monthly system report.
  • All work outside of the support agreement, e.g. project work, hardware upgrades etc, to be charged at a special discounted rate.
  • Priority over non-contracted customers.
  • Helpdesk Ticketing System