Help Desk Management Software adds value and productivity to a number of key areas in an organization. From a broad perspective, properly configured and utilized help desk software. Our software has a positive influence on the end-user clients, the help desk staff, management, and the organization as a whole. The software enables the customers/clients to submit their troubles/issues treated as tickets whereas a department within an organization then solves the troubles and responds to their queries. Queries and responses can be delivered via web or mobile application and informed concerned by emails.