Helpdesk Management System adds value and productivity to a number of key areas in an organization. From a broad perspective, properly configured and utilized helpdesk system, our software has a positive influence on the end-user clients, the helpdesk staff, the helpdesk management, and the organization as a whole. The software system enables the customers/clients to submit their troubles/issues whereas a department within an organization then solves the troubles and responds to their queries. Queries and responses can be delivered via web ticket support or email.